At Parth Sales Corporation, we aim to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your order, our Refund Policy outlines the conditions under which refunds, returns, and exchanges are offered.
1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- Return Initiation: You must initiate a return request within 7 days of receiving your order by contacting our customer service team.
- Condition of Product: Items must be returned in their original, unused condition, with all original packaging, tags, and labels attached.
- Proof of Purchase: A valid proof of purchase (such as an order confirmation or receipt) is required to process your refund.
2. Non-Refundable Items
Certain items are not eligible for refunds or returns, including:
- Customized or personalized items
- Perishable goods (such as certain chemicals or reagents, where applicable)
- Items marked as “final sale” at the time of purchase
- Damaged products due to customer misuse
3. Return Process
- Request a Return: Contact our customer service team within 7 days of receiving your item to initiate a return. Please provide details of your purchase and reason for return.
- Approval and Instructions: If your return is approved, we will provide instructions on how to send the item back. Please follow these instructions carefully.
- Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a product defect or an error on our part.
4. Refund Processing
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
- Refund Issuance: If approved, refunds will be processed to your original payment method within 5-10 business days.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
Please note that it may take additional time for the refund to appear on your bank statement, depending on your payment provider.
5. Exchanges
If you wish to exchange an item, please contact our customer service team within 7 days of receiving your product. Exchanges are subject to product availability. If the desired item is out of stock, we may offer a similar item or a refund.
6. Defective or Damaged Items
If your product arrives damaged or defective, please notify us within 48 hours of receiving the item. We may require photos or other evidence of the defect to process your refund or exchange.
7. Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once shipped, you may need to wait to receive the order and initiate a return if eligible.
8. Contact Us
For any questions, concerns, or to request a return or refund, please contact us:
Parth Sales Corporation
Email: pscneemuch@yahoo.com
Phone: 07423-462967, +91 93008 38575, +91 94245 14829
Address: Plot No. 04, Maharana Bunglow, Ground Floor, Block-I, Old Garden-09 (Behind Roadways Quarters) Neemuch-458441 (MP)
By purchasing from Parth Sales Corporation, you agree to our Refund Policy. We appreciate your understanding and are here to assist you in any way we can.